Bpo Hope For Cash-starved Countries
The BPO sector has made more inroads into virgin territories than any other industry. In their quest to be where no other sector could reach and tap the salient resources there, the call center industry has revolutionized the way we look at industrialization. There is some great work being done in expanding answering services beyond the clichéd destinations like India and the Philippines. Countries like Kenya are among the forerunners in welcoming this change. The influence of business outsourcing is more dominantly felt in these countries because no other industry has been able to pull the amount of cash that BPO does. With call centers in these parts earning in a currency that is way higher in value than their own, the influx of cash is doing a world of good to the national income.
After a picture of the whole, let's get into the micro details. BPO firms have provided employment to these strife-torn parts of the globe. You are bound to experience conflicts and internal tension if the youth of the country has nothing better to do than while away their time. Education is a perennial problem in these countries. Call center firms provide these young guns with employment and a direction in life. They are trained to be serious about their work and concentrate on building up their career. With many trained professionals working in the answering services sector, their peers are enthused to attain the same distinction as well. This is doubly beneficial. The employer gets a dedicated bank of call center agents and the youngsters get an opportunity to make a difference to their lives.
Investors who are looking to set up BPO firms in the country get help from the government and local authorities. The local bodies understand that call center investors would provide them with a much-needed way to earn some money. Cash-starved and denied of basic rights and with no money to pay for them either, the citizens of these countries welcome answering services units with open arms. And they are not wrong in their assumption that call business outsourcing work can get them which no other industry can. A World Bank and Export Promotion Council report states that BPO earns 90% of the export turn-over for Kenya. The other industries which have been around for more number of years, like insurance and engineering services, come way below on this scale. What data could be more convincing to prove that the answering service industry is making all the difference?
The case isn't strong only from one end. The investors are businessmen, not social workers! They realize the potential of these areas. They know that their BPO firm can get cheap, yet skilled labor. They only need to train them. With the government backing them all the way, getting an infrastructure up and running would be smooth as well. They see real business potential in tapping the resources that these countries have to offer. When the business ends of both sides are being served, it is a good sign for more growth prospects in the future. The insiders of the BPO sector are hopeful that more such developments will roll out soon.